Introduction: Your Essential Moving Home Resource
Moving home in Ireland involves coordinating with numerous utility providers, government departments, and service companies. Missing even one crucial contact can result in service disruptions, unexpected bills, or complications with your new property. This comprehensive guide provides every contact number, email address, and procedure you need to ensure a seamless transition to your new home.
Whether you’re a first-time buyer, renting a new property, or relocating across the country, this directory eliminates the stress of tracking down provider information and ensures you don’t overlook any essential services during your move.
Why Proper Utility Planning Matters When Moving
When relocating in Ireland, the average household must contact between 15-20 different organizations to transfer or establish services. Without proper organization, it’s easy to miss critical providers, leading to:
- Unexpected disconnection fees or early termination penalties
- Service gaps leaving you without electricity, broadband, or water
- Final bills sent to incorrect addresses causing payment issues
- Continued charges at your old property
- Insurance coverage gaps that leave you unprotected
- Lost mail and important correspondence
This guide consolidates all essential contacts into one accessible resource, complete with phone numbers, email addresses, online procedures, and specific information required for each service provider[1-145].
Electricity Providers: Transferring Your Power Supply
Electricity is your most critical utility when moving home. Ireland’s deregulated electricity market means you can choose from multiple suppliers, but you must notify them of your move to avoid service interruption.
Electric Ireland
As Ireland’s largest electricity supplier, Electric Ireland serves over 1.1 million customers nationwide.
Contact Details:
- Customer Service: 1800 372 372 (Mon-Fri 8am-8pm, Sat 9am-5:30pm)
- Moving Home Line: 0345 600 5335
- Email: service@electricireland.ie
- Online Portal: electricireland.ie/moving-home
What You’ll Need:
- Full name and contact details
- Current account number
- MPRN (Meter Point Reference Number) – found on your bill
- New property address with Eircode
- Move-in and move-out dates
- Final meter readings from both properties
Procedure: Log into your online account and navigate to the “Moving House” section, or call customer service at least 5 working days before your move. If moving to an Electric Ireland-serviced area, you can transfer your account; otherwise, you’ll need to close your old account and establish a new one with an available provider.
Emergency Power Outages: Contact ESB Networks on 1800 372 999 (24/7) for faults and outages.
SSE Airtricity
Ireland’s second-largest energy supplier provides electricity and gas to residential and business customers.
Contact Details:
- Customer Service: 0818 40 40 70
- Home Services: 0818 81 22 20 (Mon-Fri 8am-6pm)
- Sales Department: 0818 81 81 10
Moving Procedure: Call customer service to close your old account and simultaneously open a new account at your destination property. SSE Airtricity recommends providing 2-3 weeks notice to ensure smooth transition.
Required Information:
- MPRN (electricity) or GPRN (gas) for both properties
- Accurate meter readings taken on moving day
- Updated contact information including email and mobile number
Emergency Contact: For electricity emergencies, contact ESB Networks on 1800 372 999 (24/7).
Bord Gáis Energy
Bord Gáis Energy supplies both electricity and natural gas to Irish homes, making them a convenient one-stop option for dual fuel customers.
Contact Details:
- Customer Service: 01 611 01 01 (Mon-Fri 8am-8pm, Sat 9am-5:30pm)
- New Customers: 01 611 01 51
- Email: info@bordgais.ie
- Postal Address: Home Energy, Bord Gáis Energy, PO Box 10943, Dublin 2
Moving Home Process: Complete the online moving home form on their website or call customer service directly. Provide your MPRN/GPRN (located on the top right corner of your bill), new address, and meter readings.
Emergency Gas Line: For gas emergencies, contact Gas Networks Ireland on 1800 20 50 50 (24/7).
Water Services: Uisce Éireann (Irish Water)
Water services in Ireland are managed by Uisce Éireann (formerly Irish Water), the national water utility.
Contact Details:
- Customer Service: 0818 778 778 or +353 1 707 2828 (Mon-Fri 9am-5:30pm)
- 24/7 Emergency Line: 1800 278 278 / International +353 1 707 2828
- Business Enquiries: 0818 778 778
- Email: Use online enquiry form (3-day response time)
Moving Home Requirements:
When calling, have ready:
- Your name and contact information
- Old and new address details with Eircode
- Your account number (if existing customer)
- Move-in and move-out dates
Why Contact Them: Even though water charges are currently suspended for domestic customers, you must still register with Uisce Éireann to ensure water supply continuity and receive important service updates.
Emergency Services: For flooding, sewage issues, burst water mains, or water quality concerns, call the 24/7 emergency line immediately.
Gas Providers: Natural Gas & LPG Options
Gas Networks Ireland (Network Operator)
Gas Networks Ireland operates the natural gas network infrastructure. Contact them for emergencies and network issues.
Critical Contact Numbers:
- 24-Hour Gas Emergency: 1800 20 50 50
- From Abroad: +353 1 920 5050
- General Customer Enquiries: 1800 464 464
- Business Enquiries: 1800 411 511
- Carbon Monoxide Information: 1800 89 89 89 (Mon-Fri 8am-8pm, Sat 9am-5:30pm)
Gas Emergency Protocol:
If you smell gas:
- Don’t use electrical switches or create sparks
- Open windows and doors immediately
- Turn off the gas supply at the meter if safe to do so
- Call 1800 20 50 50 immediately
- If lines are busy, call 999 or 112
LPG Suppliers
For properties not connected to the natural gas network:
Calor Gas
Flogas
Broadband & Telecoms: Staying Connected
Internet connectivity is essential for modern living, whether for remote work, streaming, or staying in touch. Allow 2-4 weeks for broadband setup when moving home.
Eir
Ireland’s largest telecommunications provider offers fiber, copper, and mobile broadband services.
Contact Details:
- Customer Care: 1901
- Sales: 1800 773 729
- Moving Home: Use online form at eir.ie/helpandsupport/forms/?form=moving-house
- Support Page: eir.ie/helpandsupport/moving-home
Moving Process:
- Complete the online moving home form with your account number, contact information, old and new addresses with correct Eircode
- Wait for confirmation from Eir’s Moving Home team
- Return equipment from your old address when service is cancelled
- Schedule installation at new property – call (01) 5366550 if rescheduling needed
Important: Check broadband availability at your new Eircode before moving, as not all areas have the same service options.
Vodafone Ireland
Vodafone provides mobile, broadband, and TV services across Ireland.
Contact Details:
- Customer Care: 1907
- Sales: Contact via 1907
- Postal Address: Fixed Services Operations, Vodafone Ireland, Mountainview, Leopardstown, Dublin 18
Moving Home Requirements:
Procedure: Book your home move online through your Vodafone account or call 1907. Vodafone will arrange installation at your new property and collection of equipment from your old address if required.
Virgin Media Ireland
Virgin Media offers broadband, TV, and phone services in select urban areas.
Contact Details:
- Existing Customers: 1908 (Mon-Sat 9am-6pm)
- Sales: 1800 940 070 (Mon-Sat 9am-6pm)
- From Abroad: 00 353 1 245 8000
- Business Support: 1800 941 941
- Email: customercare@virginmedia.ie
Moving Process:
- Check service availability at your new address one month before moving
- Fill in the online moving home form at virginmedia.ie
- Pack all equipment (modem, router, TV box, cables) and bring to new property
- Self-install at new address – equipment transfers with you
Advantage: Virgin Media typically allows self-installation when moving, making the process faster and easier.
Three Ireland
Three Ireland provides mobile, home broadband, and landline services.
Contact Details:
- Customer Care: 1913 (7am-midnight daily)
- From Abroad: +353 83 333 3333
- Sales: 1800 944 787 (Mon-Fri 9am-7pm, Sat 9am-6:30pm)
- Email: customer.care@three.ie
Moving Home: Contact customer care on 1913 to arrange your house move and transfer services. If your new area doesn’t have coverage, you may be able to cancel without early termination fees.
Sky Ireland
Sky offers broadband, TV, and phone packages in Ireland.
Contact Details:
- Customer Service: 0818 (number via help center)
- From Sky Phone/Mobile: Dial 150 (free)
- Online: sky.com/moving-home
Notice Required: Give at least 12 days notice before your move.
Moving Process:
- Contact Sky 3 weeks before moving
- Clear any outstanding account balance
- Arrange engineer visit if a Sky dish installation is needed at new property
Insurance: Protecting Your Home & Vehicles
Home Insurance Providers
Home insurance must be updated immediately when moving to ensure continuous coverage.
123.ie
Contact Details:
- Customer Care: 01 524 6029
- Email: info@123.ie
Moving Home Process: Cancel your existing policy for the old property and set up a new policy for your new home.
Cancellation Fee: €25 (waived if taking out a new policy with 123.ie for your new property).
Aviva
Contact Details:
- Home Insurance: 1800 333 322 (Mon-Fri 9am-6pm)
- From Overseas: +353 1 83 32 211
- Claims: 1800 147 147
- Email: propertyclaims@aviva.com
Change of Address: Update via MyAviva online portal or call customer service directly.
Zurich Insurance
Contact Details:
- Customer Service: 0818 400 700
- Claims Helpline: 0818 208 408
- Postal Address: Zurich Insurance, PO Box 78, Wexford, Ireland
Procedure: Complete the online change of address form or contact customer service.
Chill Insurance
Contact Details:
- General Enquiries: 01 400 3400 (Mon-Fri 9am-5:30pm)
- Travel Insurance: 091 560 665 or +353 91 601 612
- Email (Travel): ieteles@mawdy.com
Online Management: Use MyChill Portal for document submission and queries.
Car Insurance Providers
Changing your address is mandatory for car insurance as it affects your premium calculations.
AA Ireland
Contact Details:
Important Note: Address changes may affect your premium, so update this as soon as you know your moving date.
Allianz
Contact Details:
AXA Ireland
Contact Details:
Banking & Financial Services
Major Irish Banks
Bank of Ireland
Contact Details:
- Debit Cards: 0818 365 365 (Mon-Fri 9am-5pm)
- Credit Cards: 0818 251 251
- From Abroad (Debit): +353 1 404 4000
- From Abroad (Credit): +353 56 775 7747
Change of Address: Update via Bank of Ireland App or 365 online banking through the ‘Profile’ section. Changes are immediate for online updates.
AIB (Allied Irish Banks)
Contact Details:
Change of Address: Update online through AIB Internet Banking or contact your nearest branch.
Permanent TSB
Contact Details:
- Customer Service: 0818 502 424 or +353 1 212 4101
- Change of Address: 01 215 1361 or 021 601 4868 (Mon-Fri 9am-5pm)
Credit Unions
General Information:
Each credit union operates independently. Use the Credit Union Locator at creditunion.ie to find your local branch.
Change of Address Requirements:
You must provide proof of your new address through:
Post & Mail Redirection Services
An Post Mail Redirection
Redirecting your mail ensures you don’t miss important correspondence during and after your move.
Contact Details:
- Phone: 01 705 7600
- Email: redirections.centre@anpost.ie
- Apply Online: anpost.com/redirection
- Postal Address: An Post, Redirection Unit, Ground Floor, GPO, O’Connell Street Lower, Freepost, Dublin 1, D01 F5P2
Notice Required: At least 5 working days before your move.
Pricing (Within Ireland):
What You’ll Need:
How It Works: All mail addressed to your old address will be redirected to your new address for the duration you’ve paid for.
Refuse & Waste Collection Services
Waste collection in Ireland is privatized, with different companies serving different regions.
Bord na Móna Recycling
Service Areas: Kildare, Wexford, Limerick, Carlow, Meath, Wicklow, Tipperary, Laois, Offaly, Louth, Westmeath
Contact: Use online help center form (48-72 hour response time)
Moving Home: Complete the online change of address form on their website.
Greyhound Recycling
Contact: greyhound.ie/moving-house
What You’ll Need:
City Bin Co.
Service Areas: Dublin and Galway
Contact Details:
- Email: home@citybin.com
Procedure: Email to update your address details for service transfer or cancellation.
Panda Waste
Moving Home: Contact customer service to arrange transfer or cancellation.
Important: Bin delivery at new properties can take 7-10 days, so arrange this well in advance.
Clean Ireland Recycling
Service Areas: Clare, Limerick, Tipperary
Contact Details:
Government & Public Services
Revenue (Tax Services)
Updating Your Address:
- myAccount: Navigate to ‘My Profile’ > ‘My Details’ to update your address
- ROS (Revenue Online Service): Update via ‘Profile’ tab > ‘Official and Business Address’
Contact Options:
- Use MyEnquiries service for specific queries
- Visit revenue.ie/contact-us for department-specific contacts
Public Offices:
Revenue offices in Dublin, Cork, Galway, and Limerick are open Mon-Fri 9:30am-1:30pm for in-person queries.
TV Licence
Change Address Online:
Visit tvlicence.ie and use your 17-digit TV Reference Number and 5-digit PIN.
Contact Details:
- Email: tvlicence.web@anpost.ie
- By Post: Write to your local TV Licence Records Office
Information Required:
- Your full name
- Old address with house name/number
- New address with Eircode
- Previous occupant’s name at new property (if known)
Why Update: TV licences are property-specific, not person-specific. You must update your licence to reflect your new address.
Department of Social Protection
Contact Details:
Change of Address: Update online through MyWelfare.ie or call to inform of your address change. This ensures social welfare payments and correspondence reach you at your new address.
Electoral Register
Update Your Registration:
Visit gov.ie to re-register on the electoral roll in your new constituency. This is essential for voting in local and national elections and referendums.
Emergency Contact Numbers (24/7)
Electricity Faults & Power Outages
ESB Networks:
Gas Emergencies
Gas Networks Ireland:
General Emergencies
Emergency Services: 999 or 112 (Police, Fire, Ambulance)
TV Services
Saorview (Free-to-Air Digital TV)
Contact Details:
- Customer Support: 0818 21 22 21 (Mon-Fri 10am-9pm, Weekends 10am-6pm)
- Email: info@saorview.ie
- Live Help: Available on saorview.ie
Service: Saorview is Ireland’s free digital terrestrial television service, requiring only an aerial and compatible TV or set-top box.
Complete Moving Home Timeline & Checklist
8 Weeks Before Moving
✅ Research and compare utility providers at your new address
✅ Check broadband availability using your new Eircode
✅ Review current contracts for early termination fees
✅ Start planning which services to transfer vs. switch
4 Weeks Before Moving
✅ Notify your electricity provider of your move date
✅ Contact gas supplier with moving details
✅ Arrange broadband transfer or new installation
✅ Contact telecoms providers (mobile, landline)
✅ Update home insurance for new property
✅ Notify car insurance of address change
2-3 Weeks Before Moving
✅ Arrange An Post mail redirection service
✅ Contact waste collection company at both addresses
✅ Update banks and credit union with new address
✅ Transfer or cancel TV services
✅ Update TV licence address
1 Week Before Moving
✅ Confirm installation dates for utilities at new property
✅ Take final meter readings at old property
✅ Confirm service disconnection dates at old address
✅ Pack utility equipment (routers, modems, remotes)
Moving Day
✅ Take final meter readings for electricity, gas, and water
✅ Document readings with photos/timestamps
✅ Switch off gas supply at meter
✅ Lock meter box at old property
✅ Check all utilities are active at new property
After Moving
✅ Update electoral register at gov.ie
✅ Register with Uisce Éireann if not already done
✅ Update Revenue records via myAccount
✅ Inform Department of Social Protection if applicable
✅ Provide meter readings to new suppliers within 48 hours
✅ Test all utilities and report any issues immediately
Essential Information to Have Ready
Property Information
- Eircode for both old and new addresses
- MPRN (Meter Point Reference Number) for electricity
- GPRN (Gas Point Reference Number) for gas supply
- Property type (house, apartment, new build)
- Moving date and key handover times
Personal Information
- Full legal name
- Date of birth
- Contact phone number and email
- Photo ID (passport or driving licence)
- Proof of address documents
Account Information
- Current account numbers for all utilities
- Direct debit details for automatic payments
- Customer reference numbers
- Recent bills showing usage patterns
Common Mistakes to Avoid
Timing Errors
❌ Not giving sufficient notice – Many providers need 2-4 weeks to arrange transfers
❌ Forgetting about notice periods – Some contracts require 30 days cancellation notice
❌ Not checking service availability – Not all providers cover all areas
Documentation Mistakes
❌ Not taking final meter readings – This leads to estimated bills and disputes
❌ Losing account reference numbers – Keep recent bills accessible
❌ Not updating all accounts – Missing one service can cause problems
Financial Oversights
❌ Ignoring early termination fees – These can be substantial
❌ Not settling final bills – Unpaid bills affect credit ratings
❌ Forgetting security deposits – New properties may require deposits
Money-Saving Tips When Moving
Compare and Switch
Moving home provides an opportunity to review all your utility contracts and potentially save money:
- Energy: Compare electricity and gas rates – switching can save €300+ annually
- Broadband: New customer deals often offer significant discounts
- Insurance: Shop around for home and car insurance – loyalty doesn’t pay
Bundle Services
Many providers offer discounts for bundling services:
- Dual fuel (electricity + gas) from same provider
- Broadband + TV packages
- Home + car insurance combinations
Avoid Unnecessary Fees
- Time your move to avoid early termination penalties
- Return equipment on time to avoid charges
- Provide accurate meter readings to prevent overcharging
- Set up direct debits for lower rates
Regional Considerations
Urban vs Rural
Urban Areas (Dublin, Cork, Galway, Limerick):
- More provider choice for broadband and telecoms
- Faster installation times
- Higher competition means better deals
- Full fiber availability in most areas
Rural Areas:
- Limited broadband options – may require satellite or 5G mobile broadband
- Longer lead times for installations
- May not have natural gas – require LPG or oil
- Check coverage carefully before committing
New Build Properties
Special Considerations:
- Eircode may not be immediately available – contact builder
- Broadband infrastructure might not be connected
- May need to arrange first-time connections for all utilities
- Allow extra time – installations can take 4-6 weeks
Frequently Asked Questions
How far in advance should I contact utility companies?
Contact providers 2-4 weeks before your move to ensure smooth service transition. Broadband installations may take longer, so arrange these first.
Can I keep my phone number when moving?
Yes, mobile numbers transfer with you. Landline numbers may transfer if moving within the same area code, but not guaranteed – check with your provider.
What happens if I forget to close my old account?
You’ll continue being charged for the old property until you formally close the account. Contact the provider immediately to backdate the closure to your move date.
Do I need a new TV licence?
Yes, TV licences are property-specific. Update your licence to your new address or purchase a new one if the previous occupant had one.
How long does broadband installation take?
If infrastructure exists at your new property, activation takes 5-10 working days. New installations requiring technician visits can take 2-4 weeks.
Can I transfer my waste bins to a new property?
If your new property is in the same waste collection company’s service area, bins can usually transfer. Otherwise, you’ll need to arrange collection of old bins and delivery of new ones.
What if my new area doesn’t have my current provider?
You’ll need to close your old account and open a new one with an available provider. Some companies waive early termination fees if they can’t service your new location.
Final Checklist: Don’t Forget These
Before moving day, ensure you’ve contacted:
Essential Utilities:
✅ Electricity provider
✅ Gas supplier (if applicable)
✅ Water services (Uisce Éireann)
Communications:
✅ Broadband provider
✅ Mobile phone company
✅ TV services
Financial & Insurance:
✅ Bank(s) and credit union
✅ Home insurance
✅ Car insurance
Government & Public:
✅ Revenue (tax records)
✅ TV Licence
✅ Electoral register
✅ Department of Social Protection (if applicable)
Other Services:
✅ An Post mail redirection
✅ Waste collection company
Conclusion: Make Your Move Stress-Free
Moving home in Ireland doesn’t have to be overwhelming. With this comprehensive contact directory and structured timeline, you have everything needed to manage your utility and service transfers efficiently[1-145].
Key Takeaways:
- Start early – Contact providers 2-4 weeks before moving
- Keep records – Document account numbers, meter readings, and confirmation references
- Check availability – Not all services cover all areas
- Compare prices – Moving is the perfect time to switch and save
- Don’t forget emergencies – Save critical numbers like 1800 372 999 (ESB) and 1800 20 50 50 (Gas) in your phone
By following this guide and contacting each relevant provider using the information provided, you’ll ensure continuous service at your new home while avoiding unnecessary charges at your old property. Always contact providers as early as possible to avoid service disruptions and ensure smooth transitions between properties[1-145].
Save this article for easy reference during your move, and consider printing the emergency contact numbers to keep accessible during the transition period.
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